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For your Information Technology (IT) needs

Note: This is the 2010–2011 edition of the eCalendar. Update the year in your browser's URL bar for the most recent version of this page, or click here to jump to the newest eCalendar.

For your Information Technology (IT) needs

³ÉÈË´óƬ's IT Services website is your one-stop shop for all central IT services at ³ÉÈË´óƬ. Visit www.mcgill.ca/it to:

  • Find details on all IT services, including available training and support. Services are organized by categories such as "Telephone, Network and Wireless".
  • Search the ³ÉÈË´óƬ IT Knowledge Base for FAQs and supporting articles on all IT services. Search by keywords such as "my³ÉÈË´óƬ", or by specific article number.
  • View system announcements and scheduled downtimes.
  • Read featured articles on computer security, new software and other timely tips.

Take an interactive video tour of IT services at . Here you'll learn about my³ÉÈË´óƬ, the University portal, and myCourses, for all of your online course content. You’ll also find information on accessing your ³ÉÈË´óƬ email, connecting to the ³ÉÈË´óƬ wireless network, taking computer clinics, and downloading free software available to students.

Logging In

Logging In

You need to use your ³ÉÈË´óƬ Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and ³ÉÈË´óƬ Password to access most central IT services including: my³ÉÈË´óƬ, myCourses, email, wireless, Virtual Private Network (VPN), and ³ÉÈË´óƬ's dialup access service (DAS).

To find out your ³ÉÈË´óƬ Username and set your ³ÉÈË´óƬ Password:

  1. Log in to Minerva (using your 9-digit ³ÉÈË´óƬ ID number and your 6-character PIN).
  2. Go to Personal Menu > Password for ³ÉÈË´óƬ Username
  3. Follow the onscreen instructions.

my³ÉÈË´óƬ (the University portal)

my³ÉÈË´óƬ (the University portal)

my³ÉÈË´óƬ is the central access point where you:

  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the ³ÉÈË´óƬ Library Catalogue.
  • Keep abreast of the latest ³ÉÈË´óƬ news.
  • And more.

Click my³ÉÈË´óƬ at the top-right corner of the ³ÉÈË´óƬ home page (www.mcgill.ca) and sign in using your ³ÉÈË´óƬ Username and ³ÉÈË´óƬ Password.

Browser compatibility

Browser compatibility

my³ÉÈË´óƬ currently supports the latest versions of the following browsers:

  • Internet Explorer (IE) (Windows)
  • Firefox (Mozilla) (Windows/Macintosh)
  • Netscape (Windows)

myCourses

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through links within my³ÉÈË´óƬ.

  • Sign in using your ³ÉÈË´óƬ Username and ³ÉÈË´óƬ Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Email

Your ³ÉÈË´óƬ Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the University's official means of email communication with you. For information on the policy, see E-mail Communications with Students. Access your email at or through the my³ÉÈË´óƬ portal using your ³ÉÈË´óƬ Username and ³ÉÈË´óƬ Password. View your ³ÉÈË´óƬ Username, ³ÉÈË´óƬ Email Address and set up your ³ÉÈË´óƬ Password on the Minerva Personal Menu.

Online Student Directory

Online Student Directory

You can opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Getting Connected

You will need to use your ³ÉÈË´óƬ Username and ³ÉÈË´óƬ Password to access the services listed below. You can find more details on these services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the ³ÉÈË´óƬ Wireless network. Log in to the Wireless network using your ³ÉÈË´óƬ Username and ³ÉÈË´óƬ Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than ³ÉÈË´óƬ's Dialup Access, you need to establish a VPN connection to access ³ÉÈË´óƬ restricted sites and resources (e.g., Library databases). Connect by VPN using your ³ÉÈË´óƬ Username and ³ÉÈË´óƬ Password.

Dialup Access (DAS): If you do not have a high-speed ISP, use ³ÉÈË´óƬ’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your ³ÉÈË´óƬ Username and ³ÉÈË´óƬ Password.

³ÉÈË´óƬ Residences Telecommunications: For students living in ³ÉÈË´óƬ Residences and ³ÉÈË´óƬ Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@³ÉÈË´óƬ iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus software and other campus software from ³ÉÈË´óƬ's Software Licensing site at www.mcgill.ca/software. Find out more about campus software and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in my³ÉÈË´óƬ

Set up your security questions in my³ÉÈË´óƬ

Setting up your security questions and answers for your ³ÉÈË´óƬ Password allows you to use the Forgot Password? link found on several ³ÉÈË´óƬ applications, in case you forget it.

Once you have set up your ³ÉÈË´óƬ Password in Minerva, log into my³ÉÈË´óƬ () and click the ³ÉÈË´óƬ Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at .

³ÉÈË´óƬ IT Knowledge Base: Search the IT Knowledge Base at for setup instructions and answers to commonly asked questions about IT.

Getting Help?

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find out phone and walk-in support hours at www.mcgill.ca/it.

Programs, Courses and University Regulations—2010-2011 (last updated Apr. 22, 2010) (disclaimer)
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